![]() A ProPublica investigation revealed that TurboTax actively hid its free version from search engines. Free, free, free, free.” 1 Internally, however, the companies sought to monetize, or outright hide, the free options. To this day, TurboTax advertisements frequently conclude with the line, “That’s right, TurboTax Free is free. The companies advertised the free options heavily. In return for offering taxpayers a free option, the IRS agreed not to create its own free tax-filing software-as many countries have. Intuit, the parent company of TurboTax and H&R Block offered free tax filing programs for over a decade as part of the IRS Free File program. But when forcing customers into arbitration didn’t make the cases go away, the companies hypocritically turned back to the courts. ![]() Rather than take responsibility for these actions, the companies attempted to evade accountability by forcing customers into arbitration. Two of the largest online tax preparation firms are facing serious legal challenges stemming from years of tricking customers into paying for tax software that they could have used for free. The number of pending forced arbitrations against Intuit and H&Rīlock is unknown but may be over 100,000.In 2021, 17% of all consumer forced arbitrations closed were against.Taxpayers were so galvanized by the tax preparation companies’ badīehavior that the resulting cases caused the number of all forcedĪrbitrations involving customers to soar by more than 50% over the. ![]() But when the companyĭidn’t want to face so many cases in forced arbitration because of theĬost, the companies objected and turned back to the courts. Outraged and left with no other options, taxpayersįiled their cases in forced arbitration (a rarity). When taxpayers tried to hold the companyĪccountable by filing a case in court against them, the companies forced Intuit and H&R Block misled taxpayers into paying for a product that.
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